We have a ‘no refund policy’ on services and protect your purchases with our iron clad guarantee .
The Creative Hair and Beauty Guarantee
If in the unlikely event that you are not completely satisﬁed with the results of your service, please tell us so we can put it right.
Not only will we re-do it for FREE but we will also credit your account with a FREE future service!
We have complete conﬁdence in our ability to delight you which is why we offer this 100% Iron-Clad Guarantee.
If in the unlikely event you decide you don’t like your products purchased which were recommended by one of our stylists, we will offer you an exchange for another replacement product recommended by your stylist within 7 days based on minimum usage at home and that you have followed the right usage instructions.
Vouchers/Packages Puchased Online
Refunds are offered within 5 days of your online purchase prior to redeeming any services by emailing your request to firstname.lastname@example.org or calling the salon. Please Note if you have booked your service at the salon we require 48 hours notice to cancel , Failing to do so will invalidate your voucher or any refund.